A COMMITMENT TO OUR GUESTS, OUR STAFF, AND OUR COMMUNITY
At Venetian Macau Ltd., we are committed to providing each guest with an unforgettable experience. This commitment extends to every facet of our properties – including the casino floor. From our team members to our community, we are dedicated to contributing to the continuous development of the community of Macau.
Venetian Macau Limited has taken a proactive approach to combat the social issues arising from problem gambling by launching a full Responsible Gaming Program in 2007. This program aims to provide information of problem gambling and teaches our team members how to direct guests to obtain help. We optimize our Responsible Gaming Program through continuous partnership with experts, scholars, doctors and counseling centres, striving to effectively reduce the incidence of problem gambling related behaviors.
SYMPTOMS OF PROBLEM GAMBLING
Most experts agree that there is no certain way to identify a problem gambler. However, it is important for each individual to be able to recognize the warning signs. These signs include, but are not limited to:
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Gambling longer than planned |
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Gambling until the last dollar is gone |
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Losing sleep due to gambling |
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Using income or savings to gamble while letting bills go unpaid |
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Being unsuccessful in attempts to stop gambling |
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Borrowing money to finance gambling |
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Breaking the law, or considering breaking the law to finance gambling |
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Feeling depressed or suicidal because of gambling losses |
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Feeling remorse after gambling |
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Gambling to try to obtain money to meet financial obligations |
AVAILABLE ASSISTANCE
Resources are available to help you or someone you know to receive the appropriate support. Caring and knowledgeable counselors will provide information on available treatment and support resources for those who are affected by problem gambling.
SELF-EXCLUSION PROGRAM
For any personal reasons, including inter alia, gambling or associated problems, any patron may request the Company to have himself or herself denied access to casinos operated by Venetian Macau Limited. Self-exclusion application forms are available at the Security Podium of the gaming areas. Please contact Security Officers or Security Shift Manager on duty for assistance in applying self exclusion.
MINORS ARE PROHIBITED FROM ENTERING GAMING AREAS
Gaming is a form of entertainment for adults only and persons under the age of 18 are prohibited to enter any gaming areas.
COUNSELING SERVICE PROVIDED BY MACAO SAR GOVERNMENT
AND NON-GOVERNMENT ORGANIZATIONS
The Resilience Centre - Problem Gambling Prevention and Treatment Centre
(MSAR Government Social Welfare Bureau)
Hotline : +853 2832 3998 |
Opening Hours : Monday – Thursday, 9:00 am to 1:00 pm, 2:30 pm to 5:45 pm
Friday, 9:00 am to 1:00 pm, 2:30 pm to 5:30 pm
Address : Rua do Campo, N˚ 103, Edf. Associação De Construtores Civis E Empresas De Fomento Predial De Macau, 1 andar, B~D
Fax : +853 2832 3928 |
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Sheng Kung Hui Counseling Service for Problem Gamblers
Hotline : +853 6240 8181 |
Opening Hours : Monday – Saturday, 10:00am to 10:00pm
Address : Rua de Pedro Nolasco da Silva N° 55, Macau
On-line Counseling : gc@skhwc.org.mo |
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Caritas Macau Family Services
Hotline : +853 2893 0362, +853 2893 4109 |
Opening Hours : Monday – Friday, 9:00am to 1:00pm; 2:00pm to 5:30pm
Saturday, 9:00am to 12:00pm
Address : Largo de Sto. Agostinho N° 1-A, Macau |
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Caritas Macau – Life Hope Hotline
Hotline : +853 2852 5222 (24-hour service) |
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Macau Industrial Evangelistic Fellowship
(Macau IFE Rehabilitation Centre for Problem Gamblers)
Macau Hotline : +853 6688 1354 (24-hour service)
Hong Kong Hotline : +852 2748 7207 |
Opening Hours : Monday – Saturday, 10:00am to 6pm
Tuesday and Thursday, 8:00pm to 10:30pm
Address : Rua Nova Da Areia Preta, R/C A, BL.1, Ed. Nam Va San Chun |
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